FREQUENTLY ASKED QUESTIONS

SmartTouch Technology

  • Are there any special instructions for installing a faucet with SmartTouch™ Technology?

    Start by following the step-by-step instructions in the Maintenance & Installation Sheet included with your SmartTouch™ Technology faucet. To find the Maintenance & Installation Sheet online, enter your model number in the search box in the upper right corner of this page. Then select the “Install & Specs” tab to view the Maintenance & Installation Sheet, as well as other product documentation.

    The best practices noted in the Maintenance & Installation Sheet are also summarized here:

    DO:

    • Use the stabilization plate provided with the faucet (It is an insulator, which helps improve touch performance.)


    • Use all other insulators—including the spout insulating element, spout insulator and spout base—provided with the faucet (As stated in the Maintenance and Installation Sheet, there is one exception to this: The spout insulator cannot be used with thin-mounting surfaces, such as drop-in stainless steel sinks.)
    • Make sure the metal shank is at least ½” from the wall of the sink bowl or other metal objects (e.g., sink clips, metallic hoses, house wiring, etc.)


    • Separate the LED cable (black wire with the stereo plug) as much as possible from the red spout sensor wire. Bundling these wires together will decrease touch sensitivity, while separating them will increase touch sensitivity.

    We also recommend that you:

    • Place the battery pack as close to the floor of the cabinet as possible (Place it flat on the floor for best results. This placement will help improve touch performance.)
    • Maintain a 2” clearance around the battery pack (excluding the floor of the cabinet itself)
    • Route faucet wires away from all hoses and supply lines, so they do not move when the spout is rotated or the spray wand is pulled out
    • Avoid placing household objects (e.g., sponges, soaps, decorations, etc.) within contact of the spout or handle

    DO NOT:

    • Modify the supplied parts (There is one exception: The stabilization plate may be cut for non-standard hole spacing.)
    • Use a power adaptor in lieu of the supplied battery pack
    • Bundle wires together

       

    We also recommend that you DO NOT:

    • Connect the faucet or battery pack to anything that is acting as an earth ground (e.g., house wiring or water lines)
    • Install the faucet on a metal countertop (Metal sinks are fine.)
    • Install the faucet within 4” of a metal backsplash behind the faucet
    • Wrap wires around drains

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  • Can I connect the faucet to a power adapter instead of using the battery pack?

    No, do not use a power adapter in lieu of the supplied battery pack.

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  • Does SmartTouch Technology work with any countertop and sink?

    SmartTouch™ Technology will work with any sink material, including stainless steel. For best performance, metal countertops are not recommended for use with a SmartTouch Technology faucet. It is also recommended that you do not install the faucet within 4” of a metal backsplash behind the faucet.

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  • The stabilization plate doesn’t work with my sink. Can I cut it?

    For sinks with non-standard hole spacing, it is acceptable to cut the stabilization plate to fit.

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  • What should I do with the wires under the sink?

    Separate the LED cable (black wire with the stereo plug) as much as possible from the red spout sensor wire. Bundling these wires together will decrease touch sensitivity, while separating them will increase touch sensitivity. Route all wires away from all hoses and supply lines to prevent contact. DO NOT bundle wires together or wrap them around drains.

     

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  • Where should I put the battery back?

    Place the battery pack as close to the floor of the cabinet as possible. Put it flat on the floor for best results. Maintain a 2” clearance around the battery pack (excluding the floor of the cabinet itself).

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  • Why do I need to use the stabilization plate?

    The stabilization plate acts as an insulator, which helps improve touch performance.  

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