FREQUENTLY ASKED QUESTIONS
Replacement Parts
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How do I get parts for a discontinued faucet model?
To determine if parts are still available, call 1-877-345-BRIZO (2749) or e-mail us.
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How long will it take to receive the repair parts from Brizo?
About 7 to 10 working days. If your need is urgent, please call and express this to the customer service representative and we will expedite the shipping.
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I received the wrong replacement parts. How can I obtain the correct ones?
If you received your parts from Brizo® please call 1-877-345-BRIZO (2749) or contact us by e-mail.
If you purchased your parts from a retail or wholesale source, return them to the source for a refund or exchange, depending on store policy.
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Where can I purchase repair parts in my area?
Brizo parts can be obtained through your local Brizo showroom. To find a showroom near you, please use our Showroom Locator. For questions or additional assistance, please call 1-877-345-BRIZO (2749) or e-mail us at brizosupport@brizo.com.
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Why should I use Delta® Genuine Parts for my faucet?
Delta Genuine Parts are equal in design and quality to your original Brizo® faucet. Our parts meet rigid engineering and test criteria to return your faucet to its original performance. Using any parts other than Delta Genuine Parts will void the warranty.