FREQUENTLY ASKED QUESTIONS

Installation

  • Although a wrench can not be used on the caps or bonnet nuts, can a strap wrench be used?

    Yes, you just need to be cautious not to scratch or bend the part.

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  • Can I get a longer quick connect hose?

    Brizo® has developed quick connect parts to fit the request for longer hoses.

    • 67" widespread hose for all two handle kitchen and lav widespreads, RP40307
    • 6' vegetable spray hose with out sprayer- RP40308GR (gray ferrules), RP40308BL (black ferrules), or RP40308 (white ferrules)
    • Vegetable spray cap for the quick connect nipple- RP40301
    • Quick connect nut and adapter RP41478

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  • How can I make sure my shower is safe?

    Follow these tips:

    1. To avoid dangerously hot temperatures, make sure your water heater is set at 120° F or below.
    2. Install a pressure balance tub and shower valve, such as those found in the broad selection of the Brizo® Monitor® series.
    3. Set the valve's adjustable rotational limit stop to prevent the temperature handle from being turned to dangerously hot levels.
    4. Test the tub/shower water with your hand before bathing.

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  • How do I disconnect the Quick Connect once it's been attached?

    Pinch together at the base of the black plastic halves, next to the hose. The top halves will spread apart. Pull down gently. Release tabs from the brass connector.

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  • How do I know if I my faucet is a Quick Connect or not?

    Look under your sink and see if you have black plastic clips or metal nuts on the hoses. If it is plastic clips, you have a quick connect hose. Metal nuts signify a standard thread-on connection.

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  • How do I set the adjustable rotational limit stop?

    Follow these steps:

    1. Let the water run until both hot and cold water is fully mixed.
    2. Rotate the handle fully counterclockwise to the hottest position.
    3. Place a thermometer in a plastic tumbler, and hold the tumbler in the water stream.
    4. If the water temperature is above what is allowed by your local plumbing code (110° F or 120° F), remove the temperature knob on 1700/1800 series, and rotate the rotational limit stop clockwise. For every tooth the rotational limit stop is rotated clockwise, the water temperature will decrease approximately 2° F. Note: If water temperature is too cool, rotate the limit stop counterclockwise.
    5. After verifying water outlet temperature, snap temperature knob into place.

    Make sure cold water flows from the valve first. make sure water (at the hottest flow) does not exceed the temperature allowed (see steps 1-4 above).

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  • My quick connect is leaking at the tee crimp.

    After testing and research we have found that the process of brazing the tee caused inconsistency with the crimping process. We have begun using a forged tee, which eliminates the inconsistencies in the process solving the leaking problem. You will need a new hose assembly, Part number RP34352.

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  • On my widespread Kitchen/Lav/Roman Tub faucet, no matter how I put my stem in the handle turns the wrong direction. What's wrong?

    On ALL widespreads the end valves have to be oriented so that the inbound (hard line) is away from the spout and the hose or corrugated line is toward the spout. Otherwise reversing the stem in the valve will not make the handle turn in the right direction. Another way to check is to look down in the valve and the seat must be away from the spout in both hot and cold valves. If one or both end valves are installed incorrectly the only correction is to re-install the bodies in the appropriate orientation.

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  • On my widespread Kitchen/Lav/Roman Tub faucet there is too much of a gap between the escutcheon and the handle. How can I fix this?

    A small gap is normal and necessary to allow proper movement of the handle without damaging the escutcheon below it. An excessive gap results from improper height adjustment at the time of installation. To fix it:

    1. Loosen the nut under the counter/sink.
    2. Then screw the escutcheon UP just enough to make up the gap.
    3. Then re-tighten the nut. This lowers the valve and reduces the gap.

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  • The water in the shower is either hot or cold; I can't get any temperature in-between. What's wrong?

    The spool and sleeve, the part of the Scald-Guard pressure balance valve that blends the hot and cold water, may not be working properly. This is often caused by mineral deposits that build up over time.

    To solve, follow these steps:

    1. Shut off water supply.
    2. Remove temperature knob, cover and handle.
    3. Twist and pull sleeve to remove it.
    4. Unscrew brass bonnet nut.

    Remove cartridge. Soak cartridge in a 50/50 vinegar and water solution for 24 hours to remove any mineral deposits. Note: Unless both hot and cold water supplies are turned on, the pressure balance valve will allow only a dribble of water to flow through the valve.

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  • What are the proper flushing procedures for a new faucet? How often should the lines be flushed?

    During the first few days you use your faucets, a small amount of debris may be flushed out of your pipe system. This happens even though the plumber flushes the pipes before completing work on your home. In addition, particles of solder, copper chips, Teflon® tape and other installation materials can get caught in aerators and showerheads. Occasionally, a chip might damage the valve seat that provides the watertight seal. The tips below will help you avoid problems. These procedures are a good idea to follow each time the water has been turned off for repairs in your home.

    To flush a kitchen or lavatory faucet:

    1. Remove aerator and black sealing gasket above it
    2. Turn faucet handle(s) to full on hot and cold mixed position(s) and flush lines for two minutes before turning off water with handle(s)
    3. Replace aerator

    To flush a tub/shower faucet:

    1. Remove showerhead if applicable
    2. Turn handle(s) to full on hot and cold mixed position(s)
    3. Flush spout two minutes without moving handle(s)
    4. If you have a showerhead, divert water to it and flush for two minutes. BE SAFE! Make sure cold water flows FIRST and that the rotational handle limit stop is properly set.
    5. Replace showerhead

    If problems persist, flush the faucet and lines using these instructions:

    1. Turn off water supply to both hot and cold.
    2. Remove all internal components.
    3. Turn water supplies back on and let run for 30-60 seconds. (For kitchen and lavatory faucets turn a bucket or similar large container upside down over faucet to deflect the water into the sink.)
    4. Turn water supplies off again.
    5. Reassemble faucet.
    6. Turn water supplies back on.

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  • What is a Scald-Guard valve?

    A Scald-Guard valve is a Brizo® shower valve feature that keeps you and your family safe from dangerous water temperature fluctuations in the shower and bath. These fluctuations may occur when a toilet is flushed or an appliance, such as a dishwasher, is turned on when the shower is being used. When set correctly, the Scald-Guard valve keeps water temperatures within a pleasing ±3° F, when inlet water temperature is set correctly. This feature is found on all Brizo Monitor® Series tub/shower faucets.

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  • What is the adjustable rotational limit stop?

    The adjustable rotational limit stop found on Delta Monitor valves, allows you to set a maximum hot water temperature that flows out of the tub/shower. When set correctly, this safety feature ensures that the handle in your tub/shower faucet never goes beyond the set level, resulting in a safe bathing temperature.

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  • What tools should I have before I begin installing my faucet?

    Some common tools include:

    • Basin wrench
    • Adjustable wrench
    • Silicone sealant - Plumber's Putty is not generally recommended
    • Teflon® tape
    • Channel locks
    • Screwdriver (Phillips and slotted)
    • Flashlight

    Please refer to the Maintenance & Installation Sheet supplied with the faucet to make sure you have all the necessary tools. If you need a Maintenance & Installation Sheet for your faucet visit the Online Catalog and search for your faucet. When your faucet appears, select the Maintenance & Installation option to view the installation information.

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  • When or why does the rotational limit stop need to be readjusted?

    It may need to be readjusted if the inlet water temperatures change. For example, during the winter, the cold water temperature is colder than it is during the summer, which could result in varying outlet temperatures. Typical temperatures for a comfortable bath or shower range from 90° F to 110° F.

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  • Who can I call if I need help while I'm installing my faucet?

    Call us at 1-877-345-BRIZO (2749), Monday through Saturday, 8 a.m. to 8 p.m. or e-mail us.

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  • Why does water come out of my showerhead and the spout at the same time?

    You're experiencing "shower-rise" where the water can't get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the showerhead. There can be one of several reasons for this:

    1. The valve is upside down
    2. The length from the valve to the tub spout is outside of the 8" to 18" rule
    3. There's more than one 90 degree angle
    4. Something other than copper or galvanized pipe was used going to the spout
    5. The most common reason is that there is something restricting the water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and go out the showerhead. If this is the cause of shower-rise it is possible to remove the blockage by removing the tub spout; then, feeding a plumber's snake or a speedometer cable up through the tub drop. The act of feeding it causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.

    After installation and closing of the wall, there is little that can be done to remedy this situation if the cause is #1 through #4.

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